Murphy-Hoffman Company (MHC) is proud to announce its achievement of two prestigious Kenworth dealer awards, showcasing its commitment to exceptional customer service and operational excellence.
In North Carolina, MHC was named the 2023 Kenworth PremierCare Gold Dealer of the Year for a second consecutive year. This recognition acknowledges MHC Kenworth – North Carolina’s outstanding accomplishment in meeting PremierCare Gold standards, including ExpressLane availability, extended hours, well-stocked PACCAR MX engine parts inventories, highly-skilled service technicians and roadside assistance service.
The region’s ten locations, including Asheville, Clinton, Concord, Durham, Greensboro, Hickory, Raleigh, Rocky Mount and Wilmington, N.C., and Fort Mill, S.C., each maintained 100% PremierCare Gold requirements. Notably, MHC Kenworth – Charlotte and MHC Kenworth – Greensboro both offer premium truck service seven days a week, 24 hours a day.
“This achievement is a testament to the dedication of our employees and their commitment to providing superior customer service,” said Vice President and General Manager David Blankenship. “We are honored to receive this award and will continue to deliver Whatever It Takes service that exceeds customer expectations.”
Furthermore, MHC’s Kansas City region earned the Kenworth Medium Duty Dealer of the Year award for its outstanding achievements in sales, exemplary business practices and commitment to superior customer service. This marks the second consecutive year and sixth overall win for the Kansas City region, covering locations in Columbia, Kansas City and St. Joseph, Mo., and Olathe and Topeka, Kan.
“We are grateful for our longstanding partnership with Kenworth, whose premium products, world-class engineering and continuous support have been instrumental in our success,” said Vice President and General Manager Corey Murphy. “We also could not have done this without our dedicated employees, from our committed sales teams to our skilled service technicians. Their hard work and commitment to caring for MHC’s valued customers is the foundation for our mutual success. We will remain focused on continuous improvement to better serve our customers and employees alike.”
Kenworth cited MHC for its diverse customer base, increase in designated medium duty employees, outstanding customer relationships and completion of all required sales trainings. Additionally, MHC Kenworth – Kansas City and MHC Kenworth – Tennessee were both honored with Kenworth’s Gold Award, recognizing their exemplary performance within the Kenworth dealership network, and MHC Kenworth – Georgia received Kenworth’s Silver Award.
Throughout 2023, the Kansas City region strategically focused on Kenworth’s medium duty product lineup, with a focus on the versatile T380 model. MHC also made significant investments in its people and services to better support its customers, including a $26 million expansion of MHC Kenworth – Charlotte’s state-of-the-art facility in Fort Mill, S.C. With the expansion, MHC’s network now spans 19 states, offering award-winning, around the clock service and parts availability.
Murphy-Hoffman Company (MHC) is a full-service dealership network with more than 45 years of industry expertise. Starting with just one facility in Springfield, Mo., MHC Kenworth has grown to more than 125 locations across 19 states, including 80 heavy and medium duty truck dealerships, 32 MHC Truck Leasing locations, 12 Carrier Transicold locations, four TRP locations, MHC RoadReady Center and RoadForce Manufacturing LLC, as well as a wholly-owned finance company, MHC Financial Services. MHC features Kenworth, Volvo, Ford, Hino and Isuzu, and Carrier Transicold Refrigeration products. To learn more or find a location near you, visit mhc.com.